CWP Policy and Procedures Manual

Capital Workforce Partners (CWP) is committed to ensuring the effective operation of the region’s workforce system through continuous improvement and innovation, while maintaining consistent, high-quality services across its programs.

This manual documents the policies and procedures to be followed in the implementation of CWP programs by its staff and contracted service providers, and presents detailed requirements, instructions, and guidelines to ensure compliance with applicable state and federal requirements, laws and regulations, and to successfully fulfill contract requirements and meet performance standards.

Section 1 Introduction

1-10 Table of Contents (Rev. 11/22/22)

1-20 Introduction

1-40 CWP Guiding Principles for Service Delivery

Section 2 CWP’s General Policies and Procedures

2-10.1 Universal Accessibility Policy

2-10.2 Compliance with Americans with Disabilities Act (WIOA Section 188)

2-10.3 Non-Discrimination and Equal Opportunity Policy

2-15 Zero Tolerance for Workplace Violence (Rev. 10/1/22)

2-16 Maintaining a Safe and Productive Work Environment

2-20 Protecting Personally Identifiable Information (PII)

2-30 Incident Reporting (Rev. 10/1/22)

2-35 Mandatory Reporting Policy

2-40 Selective Service Registration

2-50 Complaint Policy Procedures

2-55 Record Retention Policy

2-60 Work Experience

2-65 On-the-Job Training (OJT) Policy

2-65.1 On-the-Job Training (OJT) for H-1B

2-66 CWP Incumbent Worker Training (IWT) Policy (Rev. 01/10/23)

2-66.1 Incumbent Worker Training (IWT) for H-1B (Rev. 01/10/23)

2-67 General Incentive Policy

2-68 General Supportive Services Policy

2-70 CWP Criminal Background Check Policy

2-75 CWP Contractor Publicity, Media, and Event Promotion Guidelines

2-80 1 Procedures for Instances of Possible Pest Infestation

2-85 CWP IT Policy for CWP Network Users

2-86 Ticket to Work Policy and Procedures

Section 3 Program Policy and Procedures – WIOA Adult

3-10 Priority of Service

3-15 Barriers – Documentation and Recording

3-50 Individual Training Accounts (ITAs) (Rev. 2/23/23)

3-60 Supportive Services (Rev. 2/1/23)

3-65 Incentives

3-70 Follow-up Services and Data Collection

 

Section 4 Program Policy and Procedures – WIOA Dislocated Worker

4-10 Priority of Service

4-15 Barriers – Documentation and Recording

4-50 Individual Training Accounts (ITAs) (Rev. 2/23/23)

4-60 Supportive Services (Rev. 2/1/23)

4-65 Incentives

4-70 Follow-up Services and Data Collection

Section 5 Program Policy and Procedures – WIOA Youth

5-10 WIOA Youth Eligibility Policy

5-15 Barriers – Documentation and Recording

5-40 Individual Service Strategy (Rev. 5/22/23)

5-50 Individual Training Account (ITA) Policy (Rev. 2/23/23)

5-60 Supportive Services (Rev. 5/1/23)

5-65 Incentives

5-66 Stipends

5-70 Follow-up Services and Data Collection Policy

Section 6 Program Policy and Procedures – Jobs First Employment Services (JFES)

6-50 JFES Subsidized Employment

Section 7 Administrative

7-10 Contract Deobligation Policy

7-30 Conflict of Interest

CWP Invoicing Instructions

CWP Subrecipient Monitoring Procedures

CWP Procurement SOP (Rev. 11/18/22)

Section 8 Forms

Incident Report (5-15)

CWP Worksite Monitoring Checklist – Initial Monitoring Visit

CWP Worksite Monitoring Checklist – Follow-up Monitoring

5% Low-Income Exception Request Form

WIOA Youth Program Incentive Tracking Form

CWP Complaint Resolution Form

OIG_1-156_Incident_Report_Form_and_Instructions

CWP Contract Expenditure Plan

CWP IT Policy User Acknowledgment and Confidentiality Signature Form

WIOA Family Income Worksheet

WIOA Youth Self-Attestation Form

Notice of Code of Conduct Form

Acknowledgment of Receipt of Policies

Section 9 Transmittals

2018

2019

2020

2021

2022

2023

Appendix

Annualized Income Methods

WIOA Income Determination Desk Aide (Rev. 5/2/23)

I-9 Lists of Acceptable Documents

USCIS Handbook for Employers M-274 (Guidelines for completing I-9)

 

Businesses

Jobseekers  

Youth & Young Adults

Ages 14-24