CWP Policy and Procedures Manual

Capital Workforce Partners (CWP) is committed to ensuring the effective operation of the region’s workforce system through continuous improvement and innovation, while maintaining consistent, high-quality services across its programs.

This manual documents the policies and procedures to be followed in the implementation of CWP programs by its staff and contracted service providers, and presents detailed requirements, instructions, and guidelines to ensure compliance with applicable state and federal requirements, laws and regulations, and to successfully fulfill contract requirements and meet performance standards.

Section 1 Introduction

1-10 Table of Contents

1-20 Introduction

1-40 CWP Guiding Principles for Service Delivery

Section 2 CWP’s General Policies and Procedures

2-10.1 Universal Accessibility Policy

2-10.2 Compliance with Americans with Disabilities Act (WIOA Section 188)

2-10.3 Non-Discrimination Policy and Equal Opportunity

2-15 Zero Tolerance for Workplace Violence

2-20 Protecting Personally Identifiable Information (PII)

2-30 Incident Reporting Policy and Procedures

2-35 Mandatory Reporting Policy

2-40 Selective Service Registration

2-50 Complaint Policy and Procedure

2-55 Record Retention Policy

2-60.1 Work Experience

2-65 On-the-Job Training (OJT) Policy

2-70 CWP Criminal Background Check Policy

2-75 Communications and Media Policy

2-80.1 Procedures for Instances of Possible Pest Infestation

Section 3 Program Policy and Procedures – WIOA Adult

3-10 Priority of Service

3-50 Individual Training Accounts (ITAs)

3-60 Supportive Services

Section 4 Program Policy and Procedures – WIOA Dislocated Worker

4-10 Priority of Service

4-50 Individual Training Accounts (ITAs)

4-60 Supportive Services

Section 5 Program Policy and Procedures – WIOA Youth

5-10 Eligibility

5-20 Priority of Service

5-40 Individual Service Strategies

5-60 Supportive Services

Section 6 Program Policy and Procedures – Jobs First Employment Services (JFES)

6-50 JFES Subsidized Employment

Section 7 Administrative

7-10 Contract De-obligation Policy

7-20 Invoicing

7-30 Conflict of Interest

7-40 CWP Subrecipient Monitoring Procedures

Section 8 Forms

Incident Report (5-15)

CWP Worksite Monitoring Checklist – Initial Monitoring Visit

CWP Worksite Monitoring Checklist – Follow-up Monitoring

WIOA Youth 5% Request

WIOA Youth Program Incentive Tracking Form

CWP Complaint Resolution Form

OIG 1-156 Incident Report Form and Instructions

Section 9 Transmittals

18-01 Procedures for Addressing Possible Pest Infestation in the Office

18-02 Issuance of CWP Policy and Procedures Manual

19-01 Policy Transmittal – On-the-Job Training (OJT) Policy

Businesses

Jobseekers

Youth & Young Adults

Ages 14-24