Program & Operations Administrator

Capital Workforce Partners (CWP) is seeking a full-time Program & Operations Administrator to manage, continuously improve, implement, and oversee compliance of all contract One Stop programs, including Workforce Innovation and Opportunity Act (WIOA — Adult and Dislocated Worker), Jobs First Employment Services (JFES), WIOA Youth and related education, training, and programs or specialty initiatives.

Why might you want to join us?
CWP is a $26M non-profit organization. As the state’s regional Workforce Development Board in North Central Connecticut, Capital Workforce Partners helps individuals overcome barriers to employment and closes the gap between skills and business hiring needs. Our organization is guided by a Consortium of the region’s chief elected officials and by representatives from business, education and labor serving on our Board of Directors. CWP invests in opportunity youth development, develops sustainable career paths for adult workers, and assists employers with a variety of programs and services provided through the American Job Center (AJC) network.  If you share our values and are passionate about our mission, read on!

What are the key job duties of the Program & Operations Administrator?
The Program & Operations Administrator will have responsibilities in the areas of Program Operations, Performance Data & Outcomes Management, and a few others. Here are the highlights:

Program Operations
• Develop program policy as it relates to services delivered to job seekers through the American Job Center System. Manage and develop continuous improvement opportunities for programs offered by CWP.
• Develop and enhance partnerships with local and private entities that will enhance and expand delivery of workforce development services for Youth & Adults.
• Provide management and supervision to CWP Program Operations Services team.
• Recommend and manage program budget for Program Operations, including American Job Center and related programs within the region.
• Oversee the procurement and contracting process for Operations.
• Provide policy oversight of One-Stop service delivery, including Training Scholarships, On-the-Job Training contracts, and Subsidized Employment.
• Oversee and manage One-Stop Memorandum of Understanding (MOU) development and implementation.
• Provide/obtain technical assistance and training to staff, local service providers and other partners on workforce development policy regulations, guidelines, practices, and other related topics.
• Contribute to development process for federal grant proposals; manage and monitor local, state and federal contracts and grants.
• Leads with hands-on and highly supportive approach.
• Drive accountability to implement written policies, procedures and performance measurements for all team members and vendors. Effectively communicate performance status up through CWP.
• Craft and implement strategies to market and scale programs to meet goals.
• Effectively and proactively communicate all relevant issues to CWP leadership.
• Engage and connect with team and stakeholders to understand needs, challenges, and opportunities for communities served by CWP.
• Develop outstanding team of dedicated and effective professionals.
• Direct multiple grant programs from various Federal, State, County, City, private and philanthropic sources.
• Manage and monitor performance within budget, ensuring all spend goals are met.
• Maintain internal controls, programmatic compliance and financial discipline.

Performance Data & Outcomes Management
• Create and analyze program data, budgets, and performance.
• Oversee accurate and thorough completion of data management.
• Produce clear and creative reports to explain results.
• Develop written policies and procedures, including workflow and user experience input.

• Support Board Committees as appropriate.
• Collaborate with funding authorities to manage required program outcomes and meet negotiated level of performance; lead program monitoring, both internal and external.
• Coordinate or assist with special projects and perform other duties as needed.

Interested? This job could be for you if you possess:
• Excellent verbal and written communication skills.
• Ability to operate in a professional team environment and contribute to the team product, balancing individual and group priorities.
• Ability to proactively use technical expertise to support continuous improvement for the organization.
• Ability to maintain positive working relationships internally and externally.
• Ability to work independently, prioritize assignments, estimate time requirements, and meet deadlines.
• Skills in Microsoft Office.

And there is more! We are seeking candidates with the following education and background:
• Ten (10) years of progressive supervisory/management experience in workforce development, including federal, state labor, education and/or human services programs.
• Bachelor’s degree required, Master’s degree preferred.
• Experience managing federal and state grants and department budgets.

Are we talking about you? If so, please send your resume, salary requirement and cover letter as soon as possible. Applications will be reviewed on a rolling basis. Submissions should be directed to:

Capital Workforce Partners — Human Resources One Union Place, 3rd Floor, Hartford, CT 06103 Email:

We offer a competitive salary and benefits package. Capital Workforce Partners is an Equal Opportunity Employer M/F/D/V committed to a diverse workforce.






Youth & Young Adults

Ages 14-24