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CWP Policy and Procedures Manual

Capital Workforce Partners is committed to ensuring the effective operation of the region’s workforce system through continuous improvement and innovation, while maintaining consistent, high quality services across its programs. 

This manual documents the policies and procedures to be followed in the implementation of CWP programs by its staff and contracted service providers, and presents detailed requirements, instructions and guidelines to ensure compliance with applicable state and federal requirements, laws and regulations, and to successfully fulfill contract requirements and meet performance standards. 

Section 1 Introduction  

1-10 Table of Contents 

1-20 Introduction

1-40 CWP Guiding Principles for Service Delivery

Section 2 CWP's General Policies and Procedures  

2-10 Universal Accessibility 

2-15 Zero Tolerance for Workplace Violence 

2-20 Protecting Personally Identifiable Information (PII)

2-30 Incident Reporting Policy and Procedures 

2-35 Mandatory Reporting Policy

2-40 Selective Service Registration

2-50 Complaint Policy and Procedure

2-55 Record Retention Policy 

2-60 Work Experience and Internships

2-65 On-the-Job Training (OJT) Policy 

2-70 CWP Criminal Background Check Policy 

2-75 Communications and Public Media Policy 

2-80 Facilities Related Staff Policies and Procedures

Section 3 Program Policy and Procedures - WIOA Adult  

3-10 Priority of Service

3-50 Individual Training Accounts (ITAs)

3-60 Supportive Services

Section 4 Program Policy and Procedures - WIOA Dislocated Worker 

4-10 Priority of Service

4-50 Individual Training Accounts (ITAs)

4-60 Supportive Services

Section 5 Program Policy and Procedures - WIOA Youth  

5-10 Eligibility

5-20 Priority of Service

5-40 Individual Service Strategies

5-60 Supportive Services

Section 6 Program Policy and Procedures - Jobs First Employment Services (JFES) 

6-50 JFES Subsidized Employment

Section 7 Administrative  

7-10 Contract De-obligation Policy

7-20 Invoicing

7-30 Conflict of Interest

7-40 CWP Subrecipient Monitoring Procedures

Section 8 Forms 

Incident Report(5-15)

CWP Worksite Monitoring Checklist - Initial Monitoring Visit

CWP Worksite Monitoring Checklist - Follow-up Monitoring

WIOA Youth 5% Request 

WIOA Youth Program Incentive Tracking Form

CWP Complaint Resolution Form

Section 9 Transmittals  

18 - 01 Procedures for Addressing Possible Pest Infestation in the Office

18 - 02 Issuance of CWP Policy and Procedures Manual 

19 - 01 Policy Transmittal 

Workforce Program Resources

Workforce Innovation and Opportunity Act (WIOA) Plan
Open for Public Comment

Partners Resources

Release and Consent Form
For customer photos and testimonials